📦 Can I reject an item upon delivery?

Yes — we encourage you to inspect the product upon delivery. If you notice any visible damage or discrepancy, you may reject the item on the spot. Valid reasons for rejection include:

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🔄 How can I return an item?

If your product arrives damaged due to shipping, please notify us within 24 hours via our social media or email: info@homearteg.com, and include:

• At least 3 clear photos or 1 video showing the issue
  (Terms & Conditions apply)

If you receive an item with missing parts or defects, report the issue within 48 hours using the same communication channels and provide visual evidence of the damage or shortage.

For manufacturing faults, products are eligible for return within 30 days of delivery. Requests must be submitted with visual proof via our channels.

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❌ Change of Mind Policy

• On-demand (custom) items are not eligible for return due to change of mind.

• In-stock items can be returned within 14 days if:

  • The item is unused and in its original condition

  • The original packaging is intact

  • All accessories are included

All return requests are subject to approval by our quality control team.

🛑 Items not eligible for return include:

• Custom-made / On-demand products

• Opened or unsealed items

• Items returned after 30 days

• Items for personal use (e.g., mattresses, pillows)

• Misused or damaged items due to improper handling

• Items not assembled by the Homeart team

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🧰 Self-installation items (excluded from our assembly service):

• TV unit shelves

• Bathroom storage

• Wall clocks

• Tableaux

• Regular shelves

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💳 Refund Information

• Refunds are issued after item pickup and inspection.

• Processing time: 5 to 14 working days (depending on bank/card issuer policies).

• Cash refunds are not offered.

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📩 Need help?
Reach out to us anytime at info@homearteg.com.
We’re here to make your Homeart experience smooth and satisfying.